ISO 9001:2015

SAVIC propose to deliver the  requisite IT Services using our innovative and optimal HYBRID  (On Site, Near Shore/ Off Site and Off Shore) Delivery model that will  deliver the scoped IT services for clients at dramatically lower cost,  yet maintaining the desired SLA's. The central theme of our service  delivery model is an Integrated Centralized service help desk. This  service desk  will become the single point of contact for issues. SAVIC use ITIL and  GMP compliant ticketing tool for this service desk. The end users of can  log a  problem or raise a query through the web, email, visit or phone. All  issues will be addressed within the SLAs which would be agreed up on the  due diligence  phase of the project along with clear service catalog, categories and  priority

 SAP Application Management Challenges

• Insufficient in-house Resources
• Application Performance Issues  
•  Infrastructure Risk  with Upgrades
•  Focus on Core Business Processes
•  Increased Functionality  
• Reduce  Operational Expense  
• Constrained capital
• 7x24 Support  

 Signup for a Complimentary*  

 SAP System Health Check
valued over $2,000 USD 

• SAVIC Signup for the free SAP monitoring of your chosen system, which is only a few minutes and clicks away, 
•  Keep the remote monitoring enabled to allow  SAVIC to discover and collect your SAP systems performance information  for at least 1 month,                  so our SAP Basis experts can have sufficient data for  analysis and report findings as well as best practices recommendations
•  Short (no longer than 30 minutes) weekly  online consultation with our SAP Basis experts to ensure any urgent or  important findings are discussed with you,                  as well as any knowledge we can transfer to your team on  utilizing the platform