SAVIC service delivery model for SAP Customers are supported by a robust process and infrastructure framework. SAVIC will implement & support word-class Best Practices, call on its Centers of Excellence, and use continual review and feedback from SAP Customers as the pillars of Service Delivery Excellence.
Manage changes in
the IT environment
Effectively manage
budgets and resources
Identify opportunities for both incremental
and radical process improvements
Drive costs out
of service delivery
See, What Customers are saying about SAVIC
Experience
Keep your systems running at peak performance – and get more value from your new and existing SAP software – with SAP Support. We offer a range of support services, including long-term plans, embedded teams, remote technology support, a self-service portal, and more. Our experts can help with everything from SAP implementation and maintenance to system improvements and innovation strategies.
SAVIC customers and partners can search our knowledge base, find solutions to issues, report incidents, and more.
AVIC Service Level Management Framework
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The SAVIC SAP support solution offered to Customer is based on SUPPORT@SAVI which is proven solution which addresses all major and minor challenges in the support life cycle. SAVIC will establish service level management framework to ensure that for the SLA’s committed, necessary Operational Level Agreements and Under Pinning Contracts are in place to ensure the delivery of agreed target levels. SAVIC proposes the following key principles for service level management:
SAVIC Support
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Manage changes in
Effectively manage
Identify opportunities for both incremental
Drive costs out
See, What Customers are saying about SAVIC
Experience
Keep your systems running at peak performance – and get more value from your new and existing SAP software – with SAP Support. We offer a range of support services, including long-term plans, embedded teams, remote technology support, a self-service portal, and more. Our experts can help with everything from SAP implementation and maintenance to system improvements and innovation strategies.
SAVIC customers and partners can search our knowledge base, find solutions to issues, report incidents, and more.
AVIC Service Level Management Framework
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